Product Training Specialist

Your Impact 

You’ll be at the heart of the customer experience, helping our users understand, adopt, and fully utilize our solutions in the field. 

We’re looking for someone who can transform technical content into clear, structured, and engaging training sessions. Someone credible, pedagogical, and equally comfortable with technology and people. 

Through your work, you’ll directly contribute to user autonomy and the quality of customer support. 

your responsibilities

• Prepare and deliver training sessions on our products and solutions based on client needs. 
• Simplify technical content into clear, practical, and audience-appropriate formats. 
• Facilitate quick and effective adoption of our tools, systems, and features. 
• Enhance and update training materials, including content for the virtual platform. 
• Collaborate with internal teams to ensure the quality, accuracy, and evolution of training content. 
• Gather client feedback and propose concrete improvements to training sessions and tools. 

Your Profil

• You excel at making technical concepts clear and accessible. 
• You’re comfortable leading sessions, presenting, and interacting with clients. 
• You combine credibility, autonomy, and a strong team spirit. 
• You have a solid understanding of IT environments, networks, and communication systems. 
• You have relevant experience in training, technical support, or customer enablement. 
• You’re bilingual (EN/FR), available for frequent travel across Canada, and hold a valid driver’s license. 
• Experience in military, defence, or critical communications environments is an asset. 

What We Offer

• A flexible 40-hour workweek, on-site. 
• Competitive salary. 
• Group insurance plan and collective RRSP. 
• Access to a telemedicine platform and an Employee Assistance Program (EAP). 
• A customizable allowance program (sports, office space) and a cell phone allowance. 
• On-site gym facilities. 
• Unlimited coffee. 
• Regular company activities with a motivated and engaged team.